These terms (the Terms of Sale) are the distance sales contract between you and UAB "Servera", company code 304051358, VAT number LT100011259319, Architektų g. 56-101, LT-04111 Vilnius, Lithuania, tel. +370 5 2444443, e-mail info@agromap.lt (the Seller, we). The AgroMap brand belongs to UAB "Servera". The Terms of Sale apply to every purchase in the shop at agromap.lt (the Shop).
The Terms of Sale govern how things are bought and sold. How the account, the telematics service, the Membership, technical support and service availability work is governed by the Terms of Use. Both documents apply together.
When placing an order you tick a box confirming that you have read the Terms of Sale and agree to them. Without the tick an order cannot be placed.
This version applies from 17 September 2026.
1. Definitions
- Buyer - a person who has placed an order in the Shop.
- Consumer - a natural person buying for personal, family or household needs unrelated to a business, farming activity, trade or profession.
- Business buyer - a legal person, a farmer or any other person buying for their business, farm or professional activity.
- Device - a GPS telematics tracker (for example Teltonika FMC920, FTC880, FMC130, FMC800, FMC150, FMC650, ATC774) sold configured, registered on the AgroMap platform and with an IoT SIM card inserted.
- Membership - the recurring service for one Device: the telematics server and the IoT SIM data plan (Section 4 of the Terms of Use).
- Order - the Buyer's offer, placed in the Shop, to buy the Devices and Memberships in the basket.
2. Who may buy
2.1.Purchases may be made by an adult natural person with legal capacity and by a legal person through its authorised representative. Orders can only be placed when signed in to an AgroMap account with a confirmed e-mail address.
2.2.At registration you choose whether you buy as a natural person or on behalf of a company (farm). That choice determines whether you are a Consumer. The Consumer rights in Sections 8, 9 and 10 do not apply to Business buyers.
2.3.Invoice details are taken from the account. Check them in your profile before placing an Order: we cannot change the details on an invoice already issued.
3. How the contract is concluded
3.1.You choose a Device and a Membership term, add them to the basket, enter the delivery address and payment method at checkout, tick that you agree to the Terms of Sale, and press the order button, which states clearly that the Order obliges you to pay.
3.2.A placed Order is your offer to buy. The contract takes effect at the moment we send the Order confirmation with the order number to the e-mail address in your account. When paying by card we send the confirmation once the payment has succeeded; when paying by bank transfer, together with the proforma invoice.
3.3.We may reject an Order, or terminate a contract already concluded, if the goods are no longer available, the Shop showed an obvious pricing error, or we cannot verify the Buyer's details. In that case we notify you by e-mail and refund everything paid within 14 days.
3.4.The contract is concluded in Lithuanian; the English version is a translation for convenience. We keep the version you agreed to together with the Order; you can see the Order and invoices in your account.
4. What is sold: the Device and the Membership
4.1.Two different things are bought in the Shop:
| Device | Membership | |
|---|---|---|
| What it is | Goods: a tracker with the factory kit, configured, connected to the platform, with an IoT SIM card | A service: the telematics server and the IoT SIM data plan |
| How it is paid | Once | In advance for the chosen term: 1, 3, 6, 12, 24 or 36 months |
| Who owns it | The Buyer, from handover | A service is not owned; the IoT SIM card remains the Seller's property |
4.2.The Device price includes the tracker itself, configuration, registration on the platform, issuing and activating the IoT SIM card, remote support, firmware updates and diagnostics (clause 4.1 of the Terms of Use). The Shop shows each part as a separate line.
4.3.A Device cannot be bought without a Membership. The Device sends data only through our IoT SIM card and only to the AgroMap platform; without a valid Membership it transmits nothing and shows nothing in the account. A Membership term must therefore be chosen in the basket for every Device ordered. The Membership term starts counting on the 14th day after the Order is placed (clause 5.4 of the Terms of Use).
4.4.The Buyer installs the Device themselves, following the manufacturer Teltonika's instructions; we do not sell installation (clauses 5.5 and 5.6 of the Terms of Use).
4.5.Ownership of the Device passes to the Buyer on handover; the risk of loss or damage passes on receipt.
5. Prices and VAT
5.1.Prices in the Shop are in euro. Each price states whether it includes VAT or not. At checkout you always see the price excluding VAT, VAT (21 %) and the final amount payable.
5.2.Delivery within Lithuania is currently free of charge. Should we introduce a delivery charge in the future, its amount will be shown at checkout before the Order is placed and included in the final amount - a charge you did not see before confirming the Order does not apply.
5.3.Once an Order is placed its prices are fixed. Later price changes, promotions or discounts in the Shop do not apply to an Order already placed.
6. Payment
6.1.All invoices are issued and all payments are collected by UAB "Servera". You can pay:
- by card - the payment is processed by Stripe. You enter your card details in Stripe's form; they never reach us and are not stored by us. On payment the VAT invoice is issued at once and sent by e-mail;
- by bank transfer - you receive a proforma invoice with the payment reference. The VAT invoice is issued when the money arrives.
6.2.An invoice is due within 7 calendar days of receipt unless the invoice says otherwise. An unpaid proforma can be cancelled in your account at any time; the contract then ends with no consequences. A proforma not paid within 14 calendar days of issue may be cancelled by us, with notice by e-mail.
6.3.A Device is dispatched only once the full amount for the Device and the Membership has been received.
7. Delivery and acceptance of goods
7.1.We deliver only within Lithuania, by courier to the address given in the Order. We do not ship to other countries.
7.2.Before dispatch we configure the Device, register it on the platform and insert the IoT SIM card. We dispatch the Device within 14 calendar days of the Order being placed, provided it was paid for on time; if payment is late, the period runs from receipt of the money. We notify you of dispatch by e-mail.
7.3.When accepting the parcel, check the packaging in the courier's presence. If the packaging is damaged, note it on the courier's document or refuse the parcel, and write to us at info@agromap.lt no later than the next working day, attaching photographs. Signing without remarks means the parcel is deemed handed over in good order; this does not deprive a Consumer of the right to complain about defects that come to light later.
7.4.If you received something other than what you ordered, or an incomplete kit, write to us within 5 working days of receipt. We send the missing part or replace the Device at our expense; in that case we also bear the cost of return.
8. The Consumer's right to withdraw within 14 days
8.1.A Consumer has the right to withdraw from the distance contract within 14 days without giving a reason. For a Device, the period runs from the day the Consumer, or a person named by the Consumer (other than the courier), receives the Device; if the Devices in one Order are delivered separately, from receipt of the last one. For a Membership, from the day the contract takes effect (clause 3.2).
8.2.To withdraw, send a clear statement before the period ends by e-mail to info@agromap.lt or by post to Architektų g. 56-101, LT-04111 Vilnius. You may use the form at the end of these terms, but it is not compulsory. When we receive your statement we confirm it by e-mail.
8.3.Return the Device to the same address no later than 14 days after sending the statement. The Device must be new, unused, uninstalled, with the complete factory kit (cables, brackets, documents), with the IoT SIM card still inserted, and in its original or equivalent packaging. You may inspect the Device as you would in a shop, but not connect it to power or install it in a machine.
8.4.If the Device's value has diminished because it was handled beyond what is needed to establish its nature and characteristics (for example it was connected to power, installed, cables were cut, the housing was opened, the SIM card was removed), we deduct the loss in value from the refund.
8.5.The direct cost of return (shipping to us) is borne by the Consumer. Until we receive the Device, the risk of its loss lies with the Consumer.
8.6.We refund the full amount paid for the Device, including delivery costs (except any extra cost where you chose a delivery method other than the cheapest one we offer), within 14 days of receiving your statement. We may wait until we have the Device back or proof that it has been sent. We refund the same way you paid: to the same card or bank account.
8.7.This right does not apply to Business buyers. For companies, farms and other business buyers, money paid for Devices is not refunded, except in the case set out in clause 7.2 of the Terms of Use.
9. Membership during the withdrawal period
9.1.We start providing the Membership on the day stated in the Order (the 14th day after the Order is placed), whether or not the 14-day withdrawal period has ended. By placing the Order you expressly request that the Membership starts on that day and acknowledge that, if you withdraw from the contract, you will pay for the part of the Membership already provided.
9.2.If a Consumer withdraws after the Membership has started, we refund the Membership fee reduced proportionately for the period from the start of the Membership to the day we receive the withdrawal statement. The proportion is calculated from the full-term price stated in the Order. When the Device is returned, the Membership for that Device is terminated and the IoT SIM card stops working.
9.3.Independently of the 14-day period, every Buyer may cancel a Membership within the first 30 calendar days of its activation and get a pro-rata refund of the unused part (clause 7.1 of the Terms of Use). The Device then stays with the Buyer but does not work without a Membership.
9.4.Free-device promotion. If you received a Device free of charge under a promotion in which its price is covered 100% by purchasing a Membership of a stated term (for example 36 months), the voluntary 30-day refund right in clause 9.3 does not apply to that Membership: you may cancel the Membership at any time, but the money paid for it under the promotion is not refunded, and you keep the Device received free of charge. This does not limit the Consumer's right under section 8 and clause 9.2 to withdraw from the contract within 14 days by returning the Device, or rights in respect of goods of unsatisfactory quality.
10. Quality, warranty and claims
10.1.We hand over a new, working, configured Device matching the description given in the Shop.
10.2.Devices carry the manufacturer Teltonika's 24-month warranty from the day of handover; batteries carry a 6-month warranty. The warranty applies when the Device has been used as intended and installed according to the manufacturer's instructions.
10.3.The warranty does not apply if the Device was damaged by: a supply voltage below 10 V or above 30 V DC, or reversed polarity; improper installation, mechanical damage or moisture entering through a damaged housing; an opened housing; removing or inserting the SIM card with the power on; non-factory accessories; unauthorised hardware or software modifications.
10.4.The Consumer's statutory rights. Independently of the manufacturer's warranty, a Consumer has the rights given by the Civil Code for goods of inadequate quality: within 2 years of handover of the Device, to demand free repair or replacement and, if we cannot do that within a reasonable time or without significant inconvenience, a price reduction or termination of the contract with a refund. The Terms of Sale do not narrow these rights.
10.5.Business buyers report obvious defects within 5 working days of receipt, and hidden defects as soon as they notice them. They are covered by the manufacturer's warranty and by Sections 10 and 11 of the Terms of Use.
10.6.Warranty service (RMA). If a Device fails, write to info@agromap.lt or log a request at https://servera.lt, giving the order number, the Device's IMEI and a description of the fault. We first diagnose the fault remotely. If needed, we issue an RMA number and tell you where to send the Device. We act as the intermediary between the Buyer and the manufacturer; the Device is repaired, or replaced with a new or equivalent one, at the manufacturer's discretion. For a justified warranty claim we bear the shipping costs; if the fault is not accepted as a warranty case, the Buyer bears the shipping and diagnostic costs.
11. Complaints and disputes
11.1.Send a complaint or claim by e-mail to info@agromap.lt or by post to the Seller's address, giving the order number and what you are asking for. We reply within 14 calendar days of receipt.
11.2.If the reply does not satisfy the Consumer, or none arrives within 14 days, the Consumer may apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt). In cross-border disputes the European Consumer Centre in Lithuania (Algirdo g. 31, LT-03219 Vilnius, www.ecc.lt) helps free of charge.
11.3.The Terms of Sale are governed by the law of the Republic of Lithuania. Disputes with Business buyers are settled as set out in Section 16 of the Terms of Use; jurisdiction for Consumer disputes is determined by law.
12. Personal data
12.1.To fulfil the Order we process your first and last name, invoice details, delivery address, telephone, e-mail and the Order data: we enter them in UAB "Servera"'s accounting system and pass them to the courier, and card payments are processed by Stripe. How and for how long we process data is set out in the privacy policy.
13. Changes to these terms
13.1.We may change the Terms of Sale. An Order is governed by the version the Buyer accepted when placing the Order; later changes do not apply to Orders already placed. The current version is always published in the Shop, and we keep the accepted version and its date together with the Order.
Annex. Model withdrawal form
This form is filled in only by a Consumer who wishes to withdraw from the contract (Section 8). Copy the text into an e-mail or print it.
To: UAB "Servera", Architektų g. 56-101, LT-04111 Vilnius, Lithuania, e-mail info@agromap.lt
I hereby give notice that I withdraw from my contract of sale of the following goods:
- Goods (model and quantity): ____________
- Order number: ____________
- Order date: ____________
- Date the goods were received: ____________
- Consumer's first and last name: ____________
- Consumer's address: ____________
- Bank account for the refund (if paid by bank transfer): ____________
- Date: ____________
- Consumer's signature (only if this form is sent on paper): ____________